Desktop & laptop repair
Help with slow performance, startup trouble, hardware issues, and software problems on Mac and PC systems. Tell us what you are seeing so we can discuss the next step.
HOME COMPUTER SUPPORT / EAST LONGMEADOW & BEYOND
Computer help for your home.
We come to you.
A computer that will not cooperate can get in the way of your whole day. CRIS On-Site helps home users with Mac and PC computers, home networks, and everyday technology across Western Massachusetts and Northern Connecticut.
Based in East Longmeadow, MA. Call to discuss your location, the issue, and service availability.
PRACTICAL HELP, WITHOUT THE JARGON
What can we help you with?
Home wireless networking
Wireless setup and troubleshooting when the connection is unreliable or devices will not connect. We can discuss your home layout, network, and how you use it.
New computers & peripherals
Support setting up a new system or peripheral, including printers and other devices. Ask about name-brand computers and custom-built systems, too.
Virus & spyware removal
Help with unwanted pop-ups, suspicious behavior, spyware, and computer viruses. If you think a device has been compromised, call and explain what happened.
Backups & data recovery
Talk through options for protecting important files and photos. If files are missing or a drive is failing, ask about recovery options before continuing to use the affected device. Recovery cannot be guaranteed.
Remote diagnostics & support
Some issues can be investigated remotely. Call first to discuss whether remote help is appropriate. Only start a remote session when directed by a CRIS technician.
ONE SIMPLE FIRST STEP
Tell us what is happening.
We will take it from there.
When you call, it helps to have the device type, a description of the issue, and your town handy. You do not need to know the technical terms. We will discuss the appropriate next step and availability.
CRIS On-Site
East Longmeadow, MA 01028
Western Massachusetts & Northern Connecticut
Monday-Friday: 8 AM-5 PM
Saturday: 8 AM-1 PM
Sunday: closed
HOME SUPPORT QUESTIONS
A little clarity.
Do you help home users as well as businesses?
Yes. CRIS provides residential computer support as well as managed IT and service contracts for businesses.
Can you come to my home?
CRIS On-Site serves homes in Western Massachusetts and Northern Connecticut. Call with your town and the issue to discuss service availability.
Do you work on both Mac and PC computers?
Yes. Desktop and laptop support includes Mac and PC systems. Call to discuss your specific device and problem.
How do I arrange help?
Call (413) 525-0007, email info@crisonsite.com, or send an enquiry through our online form.